Welcome to Pasta Box (by KAM13), accessing or placing an order through our website, mobile app, or any other platform, you agree to the following Terms & Conditions. Please read them carefully. Pasta Box aims to provide fresh, high-quality food and excellent service. All images and content on this website are for illustration purposes only. Prices, menus, and offers may change without prior notice. By using our website, you agree to our Terms & Conditions and Privacy Policy.

Orders & Payments

• All orders are subject to availability.

• Prices may change without prior notice.

• Payments must be made through the available payment methods on our platform.

• In case of incorrect pricing or technical error, Pasta Box reserves the right to cancel or modify the order.

Delivery & Pickup

• Delivery times are estimates and may vary due to traffic, weather, or unforeseen delays.

• The customer is responsible for providing accurate delivery details.

• Once the order is delivered to the provided address, Pasta Box is not responsible for any loss or damage.

Cancellations & Refunds

• Orders can be cancelled within a limited time before preparation begins.

• Once food preparation starts, cancellation or refund may not be possible.

• Refunds, if approved, will be processed through the original payment method.

Product Quality & Complaints

• We ensure high-quality ingredients and hygienic food preparation.

• If you face any issue with your order, please contact us within 24 hours with details.

• Pasta Box may request a photo or the returned product to verify the complaint.

Allergies & Food Sensitivities

• Customers are responsible for informing us of any food allergies at the time of ordering.

• While we take care, cross-contamination may occur in busy kitchens.

Use of Content

• All images, logos, descriptions, and content on our website are the property of Pasta Box.

• Unauthorized use or reproduction is strictly prohibited.

Changes to Terms

Pasta Box reserves the right to update or change these Terms & Conditions at any time without prior notice.

Privacy Policy – Pasta Box

(where flavour meets the passion)

by KAM13

At Pasta Box, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or use our services.

Information We Collect
We may collect the following information:

• Name, phone number, email address

• Delivery address

• Order details

• Payment information (processed securely through third-party providers)

• Automatically collected data such as browser type, device, and usage statistics

How We Use Your Information
Your information is used to:

• Process and deliver your orders

• Improve customer experience

• Provide customer support

• Send promotions (only if you opt in)

Sharing of Information
We do not sell or trade your information. We may share data only with:

• Delivery partners

• Payment processors

• Service providers needed to operate our business

Data Security
We take reasonable measures to protect your personal data. However, no online system is 100% secure.

Cookies
Our website may use cookies to improve functionality and performance.

Refund Policy – Pasta Box

(where flavour meets the passion)

by KAM13

Refunds may be requested if:

• You received the wrong item

• Food was damaged during delivery

• There is a quality concern verified by our team

Non-Refundable Situations:

Refunds are not provided for:

• Change of mind after food has been prepared

• Delays caused by weather, traffic, or unforeseen situations

• Incorrect delivery details provided by the customer

Refund Process

• Complaints must be submitted within 24 hours of order delivery.

• Pasta Box may request proof such as photos.

• Approved refunds are issued through the original payment method.

Delivery Policy – Pasta Box

(where flavour meets the passion)

by KAM13

Delivery Areas
We deliver to selected areas. Availability may vary based on your location.

Delivery Time

• Delivery times are estimates and may vary.

• External factors such as traffic or weather may cause delays.

Delivery Charges
Charges depend on distance and may change without prior notice.

Customer Responsibility

• Customers must provide accurate delivery details.

• Once delivered to the provided address, Pasta Box is not responsible for loss or damage.

Pickup Policy
Customers choosing self-pickup must arrive on time to ensure freshness.